Get ready for professions of future, artificial intelligence changes the labor market

The implementation of robotic automation, machine learning technology and artificial intelligence, as well as the preferences of young people, requiring as much flexibility as possible, create new professions in the business services sector. Czech centers are already looking for employees for positions with brand new job description, such as design of a chatbot communication tree, … Read more…

ABSL launched its Academy

As a response to many graduates not sufficiently prepared for a real-life job, the companies within the business services decided to act and founded the ABSL Academy. Its goal is to run webinars and trainings to effectively prepare candidates for a career within the business services. The ABSL Academy was formed in a strategic partnership … Read more…

Chatbots are changing business services

What is the role of chatbots in customer service systems? Will they replace the contact centres employees or will help them to resolve simple task to allow people to be focused on more complex issues? Are chatbots already mature technology and in what time can we expect them to be deployed? In its forecast, ABSL … Read more…