ABSL: contact centres speed up settlement of customer requirements with the assistance of automation

Automation has dominated business services centres in the Czech Republic. Software robots are capable of processing the requirements of their customers more quickly and more effectively and so three quarters of Czech centres are involved in innovation in this area. The chief benefit, as well as savings, is greater customer satisfaction – for example customers … Read more…

ABSL: Companies with a strong employer brand have an advantage. The employer brand is an increasingly important tool in the battle for employees in the business services sector.

A new trend is starting to appear along with the falling unemployment rate and the increasing battle for qualified employees – companies who purposefully strive to establish a good employer brand and promote development of their own unique corporate culture have a significant competitive advantage in the battle for talents. A survey by the ABSL … Read more…