Centralisation of company processes is a trend that is being increasingly implemented. Companies now not only handle routine processes such as accounting or IT support centrally, but also for example personnel management, creation of contracts, research or even settlement of claims and complaints. Centralisation of this administration makes companies more effective, improves the quality of customer services and also results in considerable savings, which, according to data from the ABSL, can even reach over 30%. The recently awarded project by the ABInBev Czech Company, which centralised settlement of complaints, resulted in a 33% increase in customer satisfaction and 20% growth in the volume of distributed beer.
More information you can find in the latest press release.