ABSL management & team

ABSL board of directors

Ota KulháneK

Chairman of the Board of the Directors, President

Ota has been working in the SSC / BPO industry from the year 2003. Since 2011 he has been leading the internal SSC for Accenture in Prague. From 2003 to 2011 he had been working in the BPO area lastly he was leading Finance & Accounting BPO for Accenture in the Czech Republic. His areas of expertise are: SSC / BPO market and management, finance and accounting, project management and operational excellence.

jonathan appleton

Managing Director, Member of the Board of Directors

Jonathan is the Managing Director of ABSL Czech Republic which represents the interests of Global Shared Service Centres and Outsourcing firms in the Czech Republic, one of Europes top outsourcing destinations. Jonathan has over 20 years experience in the CEE region and previously was a director at PwC Czech Republic where he supported Business Services clients in the Czech Republic and across CEE.

František Havel

Member of the Board of Directors

NGSC Prague Strategy & Operations manager at Novartis

František Havel, NGSC Prague Strategy & Operations manager in the global service center of Novartis in Prague. He has extensive experience from more than 19 years of operation in the sector of global business services. He dealt with both improving the efficiency of processes and increasing the quality of services provided in IT / telecommunications, finance and HR.

His goal on the ABSL Board of Directors is to raise awareness of the sector in the Czech Republic, promote the importance of key skills such as best-in-class business partnerships and reach out to qualified professionals and talented graduates.

Sergei holmeckis

Member of the Board of Directors

Managing Director at Deutsche Telekom Services Europe Czech Republic

Sergei Holmeskis, Managing Director at Deutsche Telekom Services Europe Czech Republic. He has been with Deutsche Telekom since 2011 in various international roles in the areas of Consulting, Roaming, HR Projects, Shared Services. Since 2016, he has been leading the Czech subsidiary of Deutsche Telekom Services Europe in Brno. Within his work for ABSL he focuses on promoting the knowledge and experience sharing among members and emphasizes the importance of innovation, digitalization, people, and industry development.


Iveta Chválová

Member of the Board of Directors

Managing Director of SAP Services

Iveta Chválová, Managing Director of SAP Services in Prague. In addition to her role as director, she also leads the international Global Mobility team with overall responsibility for all cross-border movements and relocations within SAP. She started working at SAP after graduating from university in 2005. As part of her work at ABSL, she wants to actively contribute to the growth of the business services sector. She believes that the potential is huge and is convinced that business services are an increasingly important part of the entire value chain of companies.

Adam Kiwalski

Member of the Board of Directors

GBS Head Delivery Management at Siemens

Adam is a shared services professional with +15 years proven track record in global environment. Adam managed various global scale process transformations, harmonization and digitalization projects. Developing best-in-class processes across domains he provided process expertise and consulting services to a number of corporations.

Specialties: service delivery, transformations, process digitalization, process compliance, shared services, project management, LeanSixSigma.


Helle Juhl McDermott

Member of the Board of Directors

VP Shared Services and Site-Leader Prague, Curium Pharma

Helle Juhl McDermott, VP Shared Services and Site-Leader Prague, Curium Pharma, which provides IT, HR, finance and customer service support to other entities of this global pharmaceutical company. She is originally from Denmark and has more than 20 years in Shared Services. Helle is a certified coach and NLP practitioner and is volunteering as a mentor for the Nordic Chamber of Commerce’s “Mentoring Exchange” and “Women helping women in business” for Torch. As part of her role at ABSL, she wants to focus on sharing the experience of smaller but very fast-growing centers, as well as promoting diversity.


Jan Nedělník

Member of the Board of Directors

General Manager of Comdata Czech and Comdata Hungary

Jan Nedělník, General Manager of Comdata Czech and Comdata Hungary. Jan has over 15 years of experience in the BPO industry and over 10 years at contact center Comdata. Comdata is a Diamond winner for implementing the COVID19 government help-line. The company responded immediately and flexibly to the government’s call and supported lines 112 and 1212, which collapsed under the huge number of inquiries. Withint ABSL he would like to raise the awareness of the sector in regions, to focus on CSR activities and to share the Comdata experience from this space to other ABSL members.

Roman Pavloušek

Member of the Board of Directors

Global FSC Manager at Atlas Copco Services

Roman is an experienced executive director with a broad experience in finance & accounting, IT, risk & compliance and operations. He is currently leading Global Finance SSC function for global manufacturing company Edwards Ltd, having responsibility for managing centralized finance processes (Procure-to-Pay, Order-to-Cash, Record-to-Report, Information Provision&Analysis) and leading over 130 staff in centres based in Czech Republic and South Korea.


Nicole Pierson

Member of the Board of Directors

Managing Director of Johnson & Johnson Global Services

Nicole Pierson, Managing Director of Johnson & Johnson Global Services, a company that was one of the founding members of ABSL. Nicole has diverse work experience in Business Services as well as Finance and Business leadership across Medical Devices, Pharmaceuticals, Consumer and Enterprise Supply Chain within Johnson & Johnson. On the ABSL Board of Directors, she wants to focus mainly on networking and best practices sharing across the sector and engaging and sponsoring diversity and talent development.

Jan Skoták

Member of the Board of Directors

Regional Center Head at Infosys

Jan is Infosys BPO Regional Center Head, responsible for Infosys BPO presence and operations in the Czech Republic. In addition, he drives client relationships and business growth for a portfolio of Fortune 500 companies across Europe, US, and Brazil. He is a member of Infosys Global Management Council. Jan has been with Infosys for 10+ years and has been the founding member of the team that has built Infosys BPO presence in the CEE region. He has managed the first Infosys BPO global operations from the CEE region and subsequently played several operational, sales, and strategic roles in Europe and US.

Jaromír Staroba

Member of the Board of Directors

director of the Prague Digital Hub business services center of the ABInBev

Jaromir is leading AB InBev Global Capability Center in Prague with team of over 650 professionals driving business services in area of logistics, HR, finance, customer and digital employee experience and procurement.

Jaromir is with AB InBev since 2006 and has vast experience in various domains such as logistics and supply chain management, HR, project management including system implementations across both BSC area and business operations.

absl team

helena tabakovová

SENIOR Operations manager

Helena came to ABSL with direct experience from the international expert and contact center BlueLink International CZ, where she worked as a Brand and Employee Experience Manager. She was engaged in projects that won BlueLink prestigious awards in the area of business services. Helena also has significant work experience from the media as well as NGOs as a project and marketing manager. 
As the Operations Manager at ABSL she is mainly responsible for business development, developing relations with ABSL members and partners and is in charge of ABSL projects and events at the operational level.    

Michaela Peterková

Digital projects manager

Michaela is an experienced marketing and project manager passionate about new technologies and innovations. She gained sales and business development experience in PwC’s Academy selling professional qualifications. Later she spent one year in New Zealand coordinating repairs after major earthquakes. Returning back to the Czech Republic, she joined Impact Hub Prague, where she managed events and an accelleration programme for startups. In 2016, she joined ABSL to focus on marketing and communications, from which she moved on to drive digital projects of the association.

Yuliia Ovchynnikova

MArketing & Communications coordinator

Yuliia joined our team in 2022.

She was always passionate about marketing since the beginning of her university studies. She has got her bachelor’s degree in business administration the Czech university; finished it by the internship at AB InBev. Then, she started her master studies in Economics and Management, at the same time joining a marketing department of SAP. Yuliia had to leave the Czech Republic to use an opportunity given by EU to receive her second master’s degree in Digital Marketing at the French Business school. Just after finishing it she came back to Prague, joined FEG were she was a managing affiliate marketing system for almost 2 years. She wanted to bring more creativity to her work, so started studying social media marketing deeper, even was in charge of marketing at the Prague chain of restaurants.

Having a wide experience of working in international environment at our partnering organizations, she was excited to join an association uniting all of them.


Education Programmes Manager

Anna is an ambitious individual, passionate about education. She has gained sales and business development experience already during the entire five years of her studies in the field of Economic Diplomacy and she believes that investing in education is the best way of investing in yourself. After achieving the Master’s degree she worked for two and half years at PwC´s Academy as a Key Account Manager, responsible for planning, organising and overseeing the educational approaches and strategies leading to ACCA qualification and finally in March 2022 she joined ABSL to become part of our Team.



Adela joined ABSL team in June 2020. She achieved bachelor’s degree from Economics Faculty and straight after studies she started working for Danaher Corporation. Within Danaher she gained 3 years of experience on multiple positions, beginning as Accounts Payable Coordinator in Financial Shared Service Center and following as Procurement Support Specialist. After leaving Danaher she started to gain more experience in marketing and media sector. Adela externally worked as PR editor in magazine Svet Prumyslu, oriented to industry, and as her hobby she acts as a copywriter.
In the beginning of 2020, Adela decided to follow her passion of creative work and joined our ABSL team.

Marta Lipovská

PR Consultant

Marta supports the activities of ABSL by communicating with the media on behalf of the association and by providing other PR services. She has a great understanding of the business services sector and topics such as HR or IT. In her previous roles she worked for local media agencies as well as in a PR team of Oracle. In 2008, she founded a PR agency PRCOM, which provides services to many local and international companies and helps them achieve their business goals.

join absl

We welcome new members who want to join the common voice of business services in the Czech Republic.