ABSL Survey results: Impacts and best-practices during pandemic


We would like to thank to our 27 member companies for taking the time, sharing their best practices and contributing to our survey. We are now pleased to share with you all the overview of the outcomes on measures and precautions implemented to protect employees and minimize the impacts of pandemic on business operations.

Survey Across ABSL Members: Main Highlights.

Since the lockdown imposed mid of March due to the spreading of the coronavirus pandemic, up to 96% of business service centres have recommended to their employees to work from home.

Currently 90% of employees working in the business services sector that employs around 120,000 people in the Czech Republic are now working remotely from home.

96%   Centres deployed home office
80%   Employees on home office
100% Ban Business trips
100% Cancel/Postpone internal meetings
98% Deploy digital platfroms for meetings
60% Continue recruit newcomers remotely
8%   Stopped recruiting activities
90% Increased hygiene workplace measures

Read detailed survey results where the Czech Business Services today show one of the highest levels of home working flexibility during imposed quarantine, enabling our sector to contribute significantly to the fight against coronavirus whilst maintaining a healthy working economy going forward.

Measures our Member companies are taking linked to the Covid-19.

Work From Home:

More than half of the centres managed to deploy work from home for all their employees, 93% of centres has more than 80% of their employees working from home and 7% of centres with just three quarters of employees working from home.

Business Meetings & Trips:

Most of internal as well as external business meetings have been cancelled or postponed to a later date and all employees are strongly encouraged to organise meetings, videoconferences or webinars on digital platforms in order to stay in regular contact with their colleagues and leadership.
Almost all centres have a ban on business trips and travel abroad (now also imposed by closed borders).

Recruiting Newcomers:

The fact that only 8% of centres stopped their recruiting and onboarding activities is a very positive outcome of the survey.
The vast majority of the centres continue to recruit (65%) new employees according to plans but with the use of new methods online and digital technologies.
Interviews are being conducted via Skype, for example or other digital platforms and all the candidates that have accepted the job offer and are joining the company in the upcoming weeks must undergo medical screening and inform of their travel in the past two weeks.

Hygienic Measures:

Health protection and hygienic measures are also being put into place by most of the centres to help protect their employees that are not able to work from home.
In 80% of cases, disinfection and cleaning of common areas are more intense, virucidal soaps are available in kitchens and workspace platforms, few of the centres measure temperature of their employees and have face-masks available at the workplace.


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