Diamonds Awards

Covid-19 and the ‘New Normal’

Our Czech business services sector has seen one of the most challenging and wide ranging disruption since we first established here over 20 years ago. The response of Czech centres has been recognized by global companies and media from Euronews, Financial Times and many others.

We are rightly proud that our sector was able to establish almost 100% remote working, engage new digital technologies and increase both productivity and engagement during these most difficult times.

The projects awarded in 2020 reflect the industry’s high degree of flexibility and resilience to unexpected situations and crises.

Jonathan Appleton
Managing Director
ABSL Czech Republic

The best of the New Normal

The ABSL Diamonds Awards are given annually to innovative projects that move the business services industry forward and serve as inspiration for the sector and beyond.

  • Winning an ABSL Diamond in 2019 was industry recognition of ICON’s success as a provider of outsourced customer care services from the Czech Republic. The ABSL represents brands of the highest echelon, and the award helps cement ICON’s place amongst them.

    Maisey Bonito

    New Business Partner
    ICON Communication Centres
  • For us, winning ABSL Diamond Awards was a sign to our business stakeholders that we chose the right direction and to our developers that they did a great job in developing such an automation.

    Jaromír Staroba

    Prague Capability Center Director
    Anheuser-Busch InBev
  • As a B2B company and previously not quite known on the Czech labour market, winning ABSL Diamond Award helped us to gain more visibility. It’s was a great opportunity for benchmarking and networking. We also had an opportunity as a team to host an event and share more about the winning project.

    Eva Baťa

    Head of HR
    FNZ Group

Categories 2021

The applications will be open from July 2021.

Winners 2020

Winners 2019

Winners 2018

Winners 2017

Winners 2016

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