Covid-19 and the ‘New Normal’
Our Czech business services sector has seen one of the most challenging and wide ranging disruption since we first established here over 20 years ago. The response of Czech centres has been recognized by global companies and media from Euronews, Financial Times and many others.
We are rightly proud that our sector was able to establish almost 100% remote working, engage new digital technologies and increase both productivity and engagement during these most difficult times.
The projects awarded in 2020 reflect the industry’s high degree of flexibility and resilience to unexpected situations and crises.
ABSL DIAMONDS 2020:
The best of the New Normal
The ABSL Diamonds Awards are given annually to innovative projects that move the business services industry forward and serve as inspiration for the sector and beyond.
Winning an ABSL Diamond in 2019 was industry recognition of ICON’s success as a provider of outsourced customer care services from the Czech Republic. The ABSL represents brands of the highest echelon, and the award helps cement ICON’s place amongst them.
For us, winning ABSL Diamond Awards was a sign to our business stakeholders that we chose the right direction and to our developers that they did a great job in developing such an automation.
As a B2B company and previously not quite known on the Czech labour market, winning ABSL Diamond Award helped us to gain more visibility. It’s was a great opportunity for benchmarking and networking. We also had an opportunity as a team to host an event and share more about the winning project.
How did your teams ensure that business stayed on track despite Covid-19? How did you surprise and succeed your customer expectations?
This category focuses on rewarding an innovative initiative that had significantly improved customer satisfaction and contributed to deliver superior services.
- Number of impacted customers
- Engaged stakeholders
- Client’s feedback and financial gains for the Clients