ABSL Diamonds
Turning Vision into Reality
We continue to be amazed by the level of creative thinking, innovation and out-of-the-box solutions that have been introduced in the Czech business service centres in the past months. The COVID-19 pandemic has stirred a wave of rethinking how we operate and new ways of delivering value.
Let us recognize your exciting projects that you have initiated in the past months and share your success with the whole sector and beyond.
We invite you to apply your projects for a chance to win the most prestigious ABSL Diamond Awards to show your company, people and sponsors your achievements.
Please take this opportunity to profile your teams and their great work.
We will be awarding all Diamonds at the special ABSL Diamond & Fusion Leaders Awards Live Ceremony to be held during the ABSL Leader’s Hybrid Conference on 11 November 2021.
ABSL Czech Republic
ABSL DIAMONDS 2021:
The best of the New Normal
The ABSL Diamond Awards are given annually to innovative projects that move the business services industry forward and serve as inspiration for the sector and beyond.
We are inviting innovators from business services to submit their projects by 25 October 2021. The jury will award the best initiatives in 7 categories.
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Winning an ABSL Diamond in 2019 was industry recognition of ICON’s success as a provider of outsourced customer care services from the Czech Republic. The ABSL represents brands of the highest echelon, and the award helps cement ICON’s place amongst them.
Maisey Bonito
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For us, winning ABSL Diamond Awards was a sign to our business stakeholders that we chose the right direction and to our developers that they did a great job in developing such an automation.
Jaromín Staroba
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As a B2B company and previously not quite known on the Czech labour market, winning ABSL Diamond Award helped us to gain more visibility. It’s was a great opportunity for benchmarking and networking. We also had an opportunity as a team to host an event and share more about the winning project.
Eva Baťa
How to apply?
- Download the application form for the appropriate category below
- Send filled out application form to absl@absl.cz by 25 October 2021
- Each company can nominate one project in each category (up to 7 projects in total)
TImeline of ABSL Diamonds 2021
- October 25: Applications Deadline
- November 1: Jury voting
- November 11: Announcing winners during Diamond & Fusion Leaders Awards Ceremony
Categories & applications
How did your teams ensure that business stayed on track despite Covid-19? How did you surprise and succeed your customer expectations?
This category focuses on rewarding an innovative initiative that had significantly improved customer satisfaction and contributed to deliver superior services.
NOMINATION CRITERIA:
- Number of impacted customers
- Engaged stakeholders
- Client’s feedback and financial gains for the Clients
- Innovativeness
How did your teams work across silos and integrate different functions to add great value for your clients this year?
This category aims to reward an innovative initiative that has delivered concrete solutions and achieved tangible enterprise results by adding end-to-end business value to its internal and external stakeholders.
NOMINATION CRITERIA:
- Scope & timeline of the project
- Tangible improvement to Client’s
- Client’s feedback, references
- Innovativeness
How has your centre used education and the opportunities of digital technology to engage and develop your people? What partnerships have you established with education providers to ensure people are engaged and developed in remote working and isolation?
A special award for a unique cooperation between an educational institution and company that has built brand awareness and enhanced the perception of business services sector among universities and student community.
NOMINATION CRITERIA:
- Originality of the action
- Scale (local, national, international)
- Achieved results
- Number of participants/stakeholders
Challenging times are often the incubators of innovation. How have your teams responded to the Covid-19 challenge and created new and exciting opportunities for the business and customers?
This category focuses on rewarding either a successful migration and delivery of advanced services or the development of an innovative solution that will path the ways for further growth of business services capabilities.
NOMINATION CRITERIA:
- Successful scope extension
- Impact on Global business
- External recognition (media)
- Innovativeness
In these remote working times, many centres have pursued even stronger branding and engagement with their employees. How have you realized digital and remote strategies to keep people connected, productive and aligned with your company values in the New Normal?
This category aims at rewarding projects designed to build a
compelling employer branding campaign or innovative strategies to boost people engagement.
NOMINATION CRITERIA:
- Originality of the activity
- Achieved results
- Scope of the project
- External recognition (media)
The world of work may never be quite the same post-Covid-19 and many centres are taking the lead with innovative workplace changes and techn
ologies to protect, support and engage their people. How have you handled the return to work and employed innovative new strategies to ensure business continuity and a new way of working for 20201 and beyond?
In this category, we will recognize new and innovative projects focused on unique, inspiring and energizing work environments and remote work strategies.
NOMINATION CRITERIA:
- Innovativeness
- Impact on Business
- Employees Feedback
- Success of Implementation
During these challenging times, many centres stepped forward to protect not only their own people but the vulnerable in society. How has your centre and people come together to provide assistance, support and innovations for the Czech community in Covid-19 times? What are you most proud of achieving for society and uniting your teams in a common Covid-19 cause?
NOMINATION CRITERIA:
- Originality of the activity
- Achieved results
- Scope of the project
- External recognition (media)
