business services
in The Czech Republic

Since its foundation in 2013, ABSL has been closely monitoring and driving the development of the business services sector in the Czech Republic. This allows ABSL experts to provide unique insights to the ABSL members and investors.

Employee growth in Czech business services

The Growth Continues

12%

Employee Growth in 2019

310+

Business Service Centres

112,000

Employees in 2019

Czech Centres serve as Knowledge-based Global Hubs

Centres
with global reach
0%

Processes delivered in advanced or partner stage

Increasingly providing knowledge-based services.

In 2019, the Czech centres most often began providing:

Data Analytics

  • Predictive analytics

  • Optimization

  • Analysis, insighting & discovering trends

IT Services

  • Enabling services

  • Automation

  • Optimization

Who is enabling people to focus on higher value tasks?

Robots.

robotic2

5,000

Equivalent full-time robot employees
network3

1,500

Expert robotics engineers
people

10

Automation experts per team

New roles being introduced in the Czech business services centres

  • Data Scientist / Analyst

  • RPA Engineer / Trainer

  • Customer Experience Specialist

Czech centres developing experts

Centres developing RPA capabilities in-house
0%
0 %
Centers run join training courses with universities

The people of Czech business services

A well-balanced, flexible and diverse sector

Part-timers &
Contractors
0%
Women
0%
Men
0%
Foreigners
0%

Explore the Czech business services further

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