business services
in The Czech Republic
Since its foundation in 2013, ABSL has been closely monitoring and driving the development of the business services sector in the Czech Republic. This allows ABSL experts to provide unique insights to the ABSL members and investors.

Employee growth in Czech business services
The Growth Continues

12%
Employee Growth in 2019

310+
Business Service Centres

112,000
Employees in 2019
Czech Centres serve as Knowledge-based Global Hubs
Centres
with global reach
0%
with global reach

Processes delivered in advanced or partner stage
Increasingly providing knowledge-based services.
In 2019, the Czech centres most often began providing:
Data Analytics
-
Predictive analytics
-
Optimization
-
Analysis, insighting & discovering trends
IT Services
-
Enabling services
-
Automation
-
Optimization
Who is enabling people to focus on higher value tasks?
Robots.

5,000
Equivalent full-time robot employees

1,500
Expert robotics engineers

10
Automation experts per team
New roles being introduced in the Czech business services centres
-
Data Scientist / Analyst
-
RPA Engineer / Trainer
-
Customer Experience Specialist
Czech centres developing experts
Centres developing RPA capabilities in-house
0%
0
%
Centers run join training courses with universities
The people of Czech business services
A well-balanced, flexible and diverse sector
Part-timers &
Contractors
0%
Contractors
Women
0%
Men
0%
Foreigners
0%