COVID-19 News & Materials

ABSL Board Members Insights: Reaction to the new Covid-19 testing measures
As new COVID-19 measures on testing of employees are being put into place March 3 for companies with over 249 employees and from March 5 for companies with 50 to

More and more companies are joining the fight against the pandemic
With the deteriorating epidemiological situation, more and more customer and business service centre are engaging in support and assistance to governmental or health care organizations that are experiencing a significant

ABSL Work From Home Survey 2021: Full Outcomes & Trends
We are delighted to share with you the outcomes of our latest ABSL Work From Home Survey 2021 that were presented at our webinar last week, ABSL WFH Survey: Outcomes

Home office and digitization are changing professional etiquette, companies are introducing new trainings
Work from home and the accelerated process of digitization have brought significant changes to the processes and ways of working and communication in many companies. The lack of skills associated

New investors and growing business service centers will offer 10,000 new jobs
Last year, the pandemic did not have a negative impact on 9 out of 10 centers During 2021, the customer, business and IT services industry will create 10,000 new jobs,

The pandemic reduced fluctuations in customer service. Up to 100 applicants apply for one vacancy.
Customer services strengthened their position during the pandemic. Call centre experts showed readiness to help in a crisis, not only to customers who needed to address their requirements, but also

The larger the open space, the less the employees want to return to the office
Office employees have been working from home with some breaks for almost 10 months. With the hope of the pandemic situation improving, the companies and their employees are considering whether

Self-service and robot operators are the future of customer and business services
Today, providing business services or customer support increasingly means the deployment of technologies and innovations that enable the customer’s request to be solved quickly, without errors and, if possible, automatically,

COVID-19 will change the structure of the Czech economy, services will be the driving force
By 2025, business services will be one of the most important sectors of the Czech economy in terms of employment and economic performance. Thanks to the ability to operate in

Business services have attracted workers from other fields and can help with the rising unemployment of the “covid” generation
In connection with the relocations and changes in the labor market caused by the coronavirus pandemic, the interest in working in business services has skyrocketed. In recent months, candidates who

ABSL RESOURCES
ABSL BOARD MEMBERS INSIGHTS: Reaction to new Covid-19 testing measures
Published 4 March 2021
ABSL WFH SURVEY 2021 FULL REPORT
Published 25 February 2021
WEBINAR RECORDING: ABSL WFH Survey: Outcomes & Trends
Aired 17 February 2021
ABSL WFH SURVEY 2021: Outcomes & Trends
Published 17 February 2021
WEBINAR RECORDING: ABSL Webinar: Automation in Finance & Accounting
Aired 27 May 2020
WEBINAR RECORDING: ABSL Webinar: Digital & Remote Recruitment
Aired 20 May 2020
WEBINAR RECORDING: ABSL Board Panel: Covid-19 & Czech Business Services
Aired 16 April 2020
ABSL SURVEY RESULTS: Current impact of quarantine and lockdown measures due to Covid-19
Published 16 April 2020
WEBINAR RECORDING: HR Webinar: The Office Reunion
Aired 9 April 2020
ABSL SURVEY RESULTS: Responding to the pandemic outbreak
Published 24 March 2020
UPCOMING EVENTS
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ABSL Webinar: Customer Experience in times of Covid-19
10 March 2021 | 14:00 - 15:00 -
ABSL Webinar: Innovations in Education for Business Services
16 March 2021 | 14:00 - 15:30 -
ABSL Fusion Learning Session
23 March 2021 | 14:00 - 17:00 -
ABSL Webinar: Enhancing Employee Experience
24 March 2021 | 14:00 - 15:00 -
ABSL Leader’s Vision Forum
27 May 2021 | 14:00 - 16:00