COVID-19 News & Materials

With the deteriorating epidemiological situation, more and more customer and business service centre are engaging in support and assistance to governmental or health care organizations that are experiencing a significant

Work from home and the accelerated process of digitization have brought significant changes to the processes and ways of working and communication in many companies. The lack of skills associated

Last year, the pandemic did not have a negative impact on 9 out of 10 centers During 2021, the customer, business and IT services industry will create 10,000 new jobs,

Customer services strengthened their position during the pandemic. Call centre experts showed readiness to help in a crisis, not only to customers who needed to address their requirements, but also

Office employees have been working from home with some breaks for almost 10 months. With the hope of the pandemic situation improving, the companies and their employees are considering whether

Today, providing business services or customer support increasingly means the deployment of technologies and innovations that enable the customer’s request to be solved quickly, without errors and, if possible, automatically,

By 2025, business services will be one of the most important sectors of the Czech economy in terms of employment and economic performance. Thanks to the ability to operate in

In connection with the relocations and changes in the labor market caused by the coronavirus pandemic, the interest in working in business services has skyrocketed. In recent months, candidates who