ABSL Webinar: Customer Experience in times of Covid-19
10 March 2021 | 14:00 - 15:00
We are pleased to invite you to the ABSL Webinar: Customer Experience in times of Covid-19, that we organise in cooperation with BlueLink International, Dixons Carphone & Comdata, the ABSL Diamond Awards 2020 winners from the area of customer services and experience. Join us to learn their success stories, approaches, get inspired and much more.
What can you look forward to?
The Value Creation Winner BlueLink International CZ, who provides customer services from Prague to its clients-customers from various industries, will share with you their winning initiative focused on improving the quality of customer support that helped its clients to strengthen ties with end customers and increase their attractiveness.
Dixons Carphone who earned the award in the Customer Initiative category, will share the success story of their project that identified areas of company’s online sales queries that could be solved much faster with the help of RPA, where the customer just fills out a simple form and practically immediately gets the answer needed, 24/7.
We will also be joined by Comdata, who received a special award for fighting with COVID-19. The company responded immediately to the government’s call and supported the emergency lines 112 and 1212, which collapsed under the volume of inquiries.
Who will be the speakers?
– Helena Tabakovova, Senior Operations Manager, ABSL Czech Republic
– Bruce Chaboud, Client Relationship Manager, BlueLink International CZ
– Jan Nedělník, General Manager, Comdata Czech
– Michal Ogorek, Head of Business Transformation Services, Dixons Carphone CoE