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ABSL Webinar: The Future of Customer Experience

23 June 2020 | 14:00 - 15:00

We are delighted to invite you to our last June webinar, this time focused on The Future of Customer Experience. Join us for this session organised with NTT and Conectart, learn about latest trends in customer experience and much more – June 23, 14:00 – Online.

What can you look forward to?
Join us for this online session with experts from NNT and Conectart, who will share with you the real experience of professional in Customer Care, and show you the future directions of customer journey. Register now and learn the future of Customer Experience with us.

Who will be the speakers?
– Simona Benešová, Ex-BlueLink Transformation Director, ABSL Board of Directos
– Milena Linhartova, Ex-Head of CRM Operations, Home Credit Indonesia 
– Ludmila Černá, Customer Experience Manager, NTT Czech Republic
– Petr Studnička, Chief Executive Officer, Conectart

What more can you look forward to?
Satisfied customers are a prerequisite for the successful operation of any company. To get and keep satisfied customers, we need to ask ourselves many questions:

– What exactly affects the customer experience?
– How does it relate to information technology and communication?
– What directions should organizations follow?
– What direction will the customer journey and their expectation take?

Our experts will answer you all these questions and more, and will also show you the new Global CX Benchmarking Report published by NNT.

Join our webinar not to miss the latest insights in Customer Experience. Register now and share this invitation with your colleagues to enjoy this webinar to the maximum.

Details

Date:
23 June 2020
Time:
14:00 - 15:00
Event Category:

Venue

Online

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