News & Highlights
Home office and digitization are changing professional etiquette, companies are introducing new trainings
Work from home and the accelerated process of digitization have brought significant changes to the processes and ways of working and communication in many companies. The lack of skills associated
New investors and growing business service centers will offer 10,000 new jobs
Last year, the pandemic did not have a negative impact on 9 out of 10 centers During 2021, the customer, business and IT services industry will create 10,000 new jobs,
The pandemic reduced fluctuations in customer service. Up to 100 applicants apply for one vacancy.
Customer services strengthened their position during the pandemic. Call centre experts showed readiness to help in a crisis, not only to customers who needed to address their requirements, but also
The larger the open space, the less the employees want to return to the office
Office employees have been working from home with some breaks for almost 10 months. With the hope of the pandemic situation improving, the companies and their employees are considering whether
The pandemic sparked a wave of innovation. ABSL handed out 10 Diamond Awards for extraordinary projects.
The ABSL awarded the companies that contributed the most to the development of the business services sector in the Czech Republic last year and, thanks to innovative projects, raised the
Self-service and robot operators are the future of customer and business services
Today, providing business services or customer support increasingly means the deployment of technologies and innovations that enable the customer’s request to be solved quickly, without errors and, if possible, automatically,
COVID-19 will change the structure of the Czech economy, services will be the driving force
By 2025, business services will be one of the most important sectors of the Czech economy in terms of employment and economic performance. Thanks to the ability to operate in
Business services have attracted workers from other fields and can help with the rising unemployment of the “covid” generation
In connection with the relocations and changes in the labor market caused by the coronavirus pandemic, the interest in working in business services has skyrocketed. In recent months, candidates who
Welcome back to the office! Best practices now published by NSG
The ‘New Normal’ is still uncertain and dynamic. That is why NSG are now sharing the outcome of their interdisciplinary and international cooperation in the area of workspace organization. How
Results of the survey across ABSL Board: Covid-19 & Work from Home Strategies
We would like to present you the results of a quick survey focused on employer’s attitude to home office due to Covid-19 and significant change in this matter during post-Covid times, which we shared across our ABSL
