News & Highlights
The MBA program focused on Global Business Services was launched by ABSL in collaboration with University of New York in Prague & The Hackett Institute
The specialized academic MBA program has been developed to support the development and growth of the business services sector, which is supposed to become the dominant industry of the Czech
ABSL Board Members Insights: Reaction to the new Covid-19 testing measures
As new COVID-19 measures on testing of employees are being put into place March 3 for companies with over 249 employees and from March 5 for companies with 50 to
More and more companies are joining the fight against the pandemic
With the deteriorating epidemiological situation, more and more customer and business service centre are engaging in support and assistance to governmental or health care organizations that are experiencing a significant
ABSL Work From Home Survey 2021: Full Outcomes & Trends
We are delighted to share with you the outcomes of our latest ABSL Work From Home Survey 2021 that were presented at our webinar last week, ABSL WFH Survey: Outcomes
Home office and digitization are changing professional etiquette, companies are introducing new trainings
Work from home and the accelerated process of digitization have brought significant changes to the processes and ways of working and communication in many companies. The lack of skills associated
New investors and growing business service centers will offer 10,000 new jobs
Last year, the pandemic did not have a negative impact on 9 out of 10 centers During 2021, the customer, business and IT services industry will create 10,000 new jobs,
The pandemic reduced fluctuations in customer service. Up to 100 applicants apply for one vacancy.
Customer services strengthened their position during the pandemic. Call centre experts showed readiness to help in a crisis, not only to customers who needed to address their requirements, but also
The larger the open space, the less the employees want to return to the office
Office employees have been working from home with some breaks for almost 10 months. With the hope of the pandemic situation improving, the companies and their employees are considering whether
The pandemic sparked a wave of innovation. ABSL handed out 10 Diamond Awards for extraordinary projects.
The ABSL awarded the companies that contributed the most to the development of the business services sector in the Czech Republic last year and, thanks to innovative projects, raised the
Self-service and robot operators are the future of customer and business services
Today, providing business services or customer support increasingly means the deployment of technologies and innovations that enable the customer’s request to be solved quickly, without errors and, if possible, automatically,
