The development of soft skills is the key to employability. Progressive digitization is changing the demands on people.
By 2025, new technologies will change up to 85 million jobs. Due to the redistribution of work between machines and people, employers will place different demands on their people. In
On March 16, 2021, an online meeting was held at the invitation of ABSL Czech Republic representatives with Karel Havlíček, Deputy Prime Minister and Minister of Industry and Trade, Silvana
The MBA program focused on Global Business Services was launched by ABSL in collaboration with University of New York in Prague & The Hackett Institute
The specialized academic MBA program has been developed to support the development and growth of the business services sector, which is supposed to become the dominant industry of the Czech
With the deteriorating epidemiological situation, more and more customer and business service centre are engaging in support and assistance to governmental or health care organizations that are experiencing a significant
Home office and digitization are changing professional etiquette, companies are introducing new trainings
Work from home and the accelerated process of digitization have brought significant changes to the processes and ways of working and communication in many companies. The lack of skills associated
Last year, the pandemic did not have a negative impact on 9 out of 10 centers During 2021, the customer, business and IT services industry will create 10,000 new jobs,
Customer services strengthened their position during the pandemic. Call centre experts showed readiness to help in a crisis, not only to customers who needed to address their requirements, but also
Office employees have been working from home with some breaks for almost 10 months. With the hope of the pandemic situation improving, the companies and their employees are considering whether
The pandemic sparked a wave of innovation. ABSL handed out 10 Diamond Awards for extraordinary projects.
The ABSL awarded the companies that contributed the most to the development of the business services sector in the Czech Republic last year and, thanks to innovative projects, raised the
Today, providing business services or customer support increasingly means the deployment of technologies and innovations that enable the customer’s request to be solved quickly, without errors and, if possible, automatically,