Press releases
The pandemic reduced fluctuations in customer service. Up to 100 applicants apply for one vacancy.
Customer services strengthened their position during the pandemic. Call centre experts showed readiness to help in a crisis, not only to customers who needed to address their requirements, but also
The larger the open space, the less the employees want to return to the office
Office employees have been working from home with some breaks for almost 10 months. With the hope of the pandemic situation improving, the companies and their employees are considering whether
The pandemic sparked a wave of innovation. ABSL handed out 10 Diamond Awards for extraordinary projects.
The ABSL awarded the companies that contributed the most to the development of the business services sector in the Czech Republic last year and, thanks to innovative projects, raised the
Self-service and robot operators are the future of customer and business services
Today, providing business services or customer support increasingly means the deployment of technologies and innovations that enable the customer’s request to be solved quickly, without errors and, if possible, automatically,
COVID-19 will change the structure of the Czech economy, services will be the driving force
By 2025, business services will be one of the most important sectors of the Czech economy in terms of employment and economic performance. Thanks to the ability to operate in
Business services have attracted workers from other fields and can help with the rising unemployment of the “covid” generation
In connection with the relocations and changes in the labor market caused by the coronavirus pandemic, the interest in working in business services has skyrocketed. In recent months, candidates who
People miss their colleagues, yet they don’t rush to the offices
People working from their home offices because of the coronavirus pandemic miss the opportunity to see each other and consult work tasks in person with colleagues, yet they do not
Technology helps with return to the office
The return of employees to large office parks has been very slow so far. Most employees still work from their home offices, a smaller part experience the first days in
The return to the offices will be in phases, partial work from home will still be needed
Despite the dismantling of pandemic-related measures, the return to corporate offices will be gradual. Business services companies, for example, plan to return to offices in phases. Some workers will continue
Employees on home office virtually practice yoga, learn and help to keep foreign colleagues informed
Companies are working hard to help their homeworkers overcome their feelings of isolation, work smoothly and develop. Special care is given to employed foreigners who have problems with understanding the
