Press releases

Business services sector celebrates 20 years in the Czech Republic, looks for thousands new employees and raises salaries
The sector of business, IT, and customer services, which is celebrating its 20th birthday in the Czech Republic this year, grew at a 13 percent rate in its jubilee year.

Attrition in the Czech Republic still lower than the global trend
In contrast to Western markets, where companies are struggling with rising attrition, in the Czech Republic, workers prefer job assurance. Except of light wave of fluctuation in spring, people are

ABSL members elected a new Board of Directors
At the annual meeting of ABSL members, a new Board of Directors of this industry organization, which brings together business, customer, and IT service centers in the Czech Republic, supports

Education, digitization and labor market support: ABSL presented 10 priorities for the next government
The business, customer and IT services sector has the potential to transform the Czech Republic from a traditional manufacturing economy with cheap labor to a country of modern and innovative

Requirements on employees are changing, internal training is no longer enough
Digitization and remote work have changed the requirements not only on ordinary workers but also for managers who face new challenges in connection with these trends. Emphasis is placed on

People don’t rush back to the offices, a dramatic change of office environment is coming
Even though people are already tired from the home office, they do not rush back to the corporate offices. On average, approximately 15 % of employees from the IT, customer

Cramming does not prepare students for the future, DofE does
A growing number of employers perceive the need to transform education in the Czech Republic. The character of human work is changing significantly, and therefore the traditional educational system based

People and location are the main reason why they are opening new service centers in the Czech Republic
The strategic location of the Czech Republic and qualified people are the main reasons why companies from all over the world are opening business, customer and IT service centers in

Interest in job fairs returns after moving to the online environment
ABSL has organized online career days for business services. The Business Services Showcase pilot project will become a tradition. The Internet became the dominant tool in job search before the

The development of soft skills is the key to employability. Progressive digitization is changing the demands on people.
By 2025, new technologies will change up to 85 million jobs. Due to the redistribution of work between machines and people, employers will place different demands on their people. In