Recruitment & retention in business services
“Leveraging technology capabilities will play a critical part in future recruitment to make it more effective. Technology will enable recruiters to conduct proactive strategic hiring rather than spend most of their time with reactive backfilling. Recruiters will have more time to spend with candidates in person to build relationships and help determine culture fit.”
Over the last few years, the average recruitment lead time has been steadily increasing. However, the centres indicate that in 2020 this trend has reversed and it took them shorter time to find new talent than in the previous year. In the ABSL Survey 2020 the recruitment lead time was defined as from the first interaction with a candidate until the signing of a contract.
Compared to the previous year, the Czech centres have focused their recruitment activities on the Czech Republic. Apart from the recruitment of senior staff from Eastern Europe, which increased by 10% in 2020, the share of centres recruiting from abroad regions decreased. This was most notable on the share of centres recruiting from Asia Pacific, which decreased by 19% compared to 2019. Such trend can be explained by the COVID-19 pandemic, which largely hampered travel.
“Since the beginning of the COVID-19 pandemic, attrition within our sector has decreased because employees appreciate the stability we offer. Due to the growth and the development of the business services new talents have a very good opportunity to find an exciting employment within this vibrant sector.”