Training & talent development
The educated and skilled workforce is cited by the business services centres in the Czech Republic as one of the main reasons for their location in this region. The centres are able to provide high value-added services by a workforce, which consists of 72% university graduates who are eager to continue developing their professional skills.
Compared to the previous year, the centres use less face-to-face classroom training and eLearning. Instead, they increased the use of Virtual classrooms live webinars, which they plan to utilize even more in the next 2-3 years.
Self-learning at employees’ own pace via recorded sessions is also gaining popularity as a training method within the Czech centres.
“To build World Class business services centres, organizations have to build the skills and capabilities across their people. The research shows that there is a huge gap in skills and ABSL Fusion plays a fundamental part in helping to build the leadership, communication and networking skills that are going to be essential to help organizations move up the value curve.”
“Top in-demand skills follow the transition of GBS centers into value-driven digitally-enabled centers, such as technology savviness, data savviness, customer centricity, analytics, agility, and change orientation.“
Over the last 2 years, Technology & Automation remain as the skill most missed by the Czech business services centres. However, the centres have largely began developing Technology & Automation experts in-house, which is reflected by the share of centres reporting the Technology & Automation skills deficit decreasing.