Diverse & agile workforce
At the time of the ABSL Survey 2020 the structure of the employment reported by the surveyed centres reflected the trend of the previous years with 88% of the workforce consisting of full-time employees. However, the centres report that this is about to change. The share of the flexible workforce is about to significantly increase in the next 12 months while full time workers and the share of agency staff are about to be reduced. This increased focus on job flexibility has been emphasized by the turbulent year 2020 and the COVID-19 pandemic, which encouraged many centres to rethink workforce arrangements.
in senior management